About SAPPHIRE

About SAPPHIRE Technology

SAPPHIRE Technology has long been established as a leading manufacturer and world-wide supplier of graphics products for the PC sector. Its AMD Radeon™ based products are just as well known in the mainstream PC markets as they are to the gaming and performance graphics enthusiast. Now SAPPHIRE has expanded its reach to the Professional and Embedded market sectors.

Innovation, performance and value for money have traditionally made SAPPHIRE the supplier of choice for graphics. SAPPHIRE was the first company to introduce silent cooling solutions based on fanless heatpipe technology and continues to offer this technology in its ULTIMATE series. It was again first to introduce the revolutionary Vapour Chamber Technology to graphics cards, giving quieter and more efficient cooling to high performance graphics products with its Vapor-X cooling solutions. Product variations such as the SAPPHIRE TOXIC range delivers users higher performance straight out of the box, and enthusiasts greater opportunities for performance tuning. SAPPHIRE also offers a range of PC mainboards in some of its global markets.

PGS (Professional Graphics Solutions) is a division of SAPPHIRE that has been selling professional graphics products and solutions in the APAC region for several years. The AMD FirePro range of workstation products is well known in the industry and includes high performance products for computer aided design, content creation and multi-screen displays for Digital Signage and other applications. Now appointed by AMD as the Exclusive Global Distribution Partner for AMD FireProTM professional graphics solutions, SAPPHIRE has expanded its team to offers these solutions across its global territories.

SAPPHIRE’s expertise in graphics and mainboards, and its capability to customise solutions also lends itself to the market for embedded applications, such as those found in gaming machines, surveillance and security installations and equipment for medical imaging. SAPPHIRE set up its Embedded Business Unit specifically to address this market. New products have been developed, including small format mainboards and multi-output graphics solutions, which together with SAPPHIRE’s existing portfolio puts the company in a unique position to offer top to bottom solutions from professional graphics, through integrated solutions to discrete consumer graphics.

SAPPHIRE Technology is dedicated to providing the highest levels of support to all our customers, including our distribution partners, retailers, system integrators and end users.

Hong Kong Office:

Unit 1909 – 1919, 19/F., Tower 2, Grand Central Plaza, 138 Shatin Rural Committee Road, Shatin, N.T., Hong Kong
Tel: +852 2687 8888
Fax: +852 2690 3356

USA Technical Service :

Email:tech@althonmicro.com

German / DACH technical Service :

Email:support@sapphiretech.de
Tel: +49 8731 326 232

USA RMA/Warranty Service:

Email:rma@althonmicro.com

Canada RMA/Warranty Service:

Email:rma@althon.com

Please note:
For any overseas return on RMA outside their normal warranty with their local supplier, the local RMA centre will apply a basic administration fee to cover the logistics return of the RMA items back and forth from Hong Kong

Troubleshooting Problems & Requesting Technical Support

If you require additional information on our products, or need to get technical support here

Customer Support Center

SAPPHIRE Privacy and Web Site Usage Policy

Welcome to Sapphiretech.com. This Web site is owned and operated by SAPPHIRE TECHNLOGY LTD., operating under the names SAPPHIRE, SAPPHIRE PGS and SAPPHIRE TECHNOLOGY LTD. (collectively referred to throughout this document and Web site as “SAPPHIRE”).

SAPPHIRE may collect information from customers and others using our Web site (collectively referred to as “Users”). We are firmly committed to protecting the privacy, confidentiality, accuracy and security of Users’ personal information. Personal information includes any factual or subjective information, recorded or not, about an identifiable individual. This includes information in any form.  Personal information does not include aggregated information that cannot be associated with a specific individual or the name, title, business address or telephone number of an employee of an organization.

Principle 1 – Accountability

SAPPHIRE is accountable for the protection of all personal information within the organization's possession or control, including any personal information that has been transferred to a third party for any purposes.  We will not sell, trade or rent any of our Users’ personal information to any third parties without the consent of the User.

Principle 2 - Identifying purposes

The purpose(s) for collecting any information from our Users will be identified before the information is collected.   In general, SAPPHIRE collects personal information only for the following purposes:

  • To provide requested information.
  • To establish and maintain responsible commercial relations with customers to provide ongoing service.
  • To understand customer needs and preferences. For example, to maintain a record of the SAPPHIRE products you have purchased in the past.
  • For the administration of contests.
  • To meet legal and regulatory requirements. For example, SAPPHIRE may collect personal information from you to satisfy government regulations.

Additional purposes for collecting personal information may be identified to an individual before or at the time of collection.

If you would like to be added to or removed from our e-mail list, you can email us at privacy@sapphiretech.com

Principle 3 – Consent

SAPPHIRE requests permission to use information collected for a number of business development purposes.  Personal information such as name, address and email address is collected on a voluntary basis. 

SAPPHIRE will obtain consent before or when it collects, uses or discloses personal information about an individual.  An individual can provide consent to the collection, use and disclosure of personal information about them expressly or implicitly.  For example, completion of the optional online contact form implies consent for the purposes of providing information on our products and services.

Only Users who are not minors should provide personal information.  By providing personal information, the User is representing that the User is not a minor.

Principle 4 - Limiting Collection

Any personal information we collect from Users will be limited to only those details necessary for the identified purpose. We will not collect more information than we need to fulfill the purpose identified to Users.

Principle 5 - Limiting Use, Disclosure, and Retention

Users’ personal information will not be used or disclosed for purposes other than those for which it was collected, except with consent or as required by law. We will keep a User's personal information only for as long as necessary to fulfill the purpose identified to the User.

Principle 6 – Accuracy

We will keep our Users’ personal information as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used.  We provide you with the opportunity to update personal information you have provided.  If you require changes to previously provided personal information, please contact us at privacy@sapphiretech.com

Principle 7 – Safeguards

Users’ personal information shall be protected with security measures that are appropriate for the sensitivity level of the information.

Our employees are required to comply with our Information Security Policy as mentioned above. In addition, all employees are required to abide by the privacy standards we have established. Unauthorized access to and/or disclosure of User personal information by an employee of SAPPHIRE is strictly prohibited.

Principle 8 – Openness

We will provide and make readily available to Users, information on our policies, procedures and practices relating to how Users’ personal information is managed.

Principle 9 - User Access

Upon request, a User will be informed of the existence, use, and disclosure of his or her personal information and will be given access to that information. A User may verify the accuracy and completeness of the information and have it amended as appropriate.  If your require access to your previously provided personal information, please contact privacy@sapphiretech.com

Principle 10 – Compliance

A User may forward any questions or enquiries about compliance with these privacy principles to our Privacy Officer.

GENERAL WEB SITE POLICIES

Automatic Data Collection

SAPPHIRE collects information about the a) type of browser used, b) date and time of each visit, and c) internet protocol address of the locations to which each visitor linked for each visit made to our Web Site. This information is for statistical reporting purposes only. SAPPHIRE makes no attempt to link these Internet protocol addresses with the identity of individuals visiting the Web Site.

Cookies

When you access the SAPPHIRE Web site, a “cookie” may be automatically installed on your hard-drive. A cookie is a small text file that contains a unique identification number, which can be used to identify your browser, but not you. Cookies form an essential part of the Internet today by allowing servers to recognize Users’ browsers when the Users return to previously visited Web sites.  Since cookies are only text files, they cannot "run" on your computer and have no ability to search your computer for information or to transmit information to anyone. Although cookies may help enrich your Internet experience, you are free to prevent the installation of cookies on your hard-drive, including the SAPPHIRE cookie, by simply disabling the feature in your browser's options.

External Links

This web site, or other SAPPHIRE’ materials, may contain links to other sites.  SAPPHIRE is not responsible for the privacy practices or content of such other Web sites. The terms and conditions of the SAPPHIRE’ privacy policy do not apply to any such linked Web sites. SAPPHIRE does not endorse any linked Web sites, or the information, materials, products or services that are contained in or accessible through such linked Web sites. SAPPHIRE disclaims all warranties, express or implied, with respect to the information, materials, products and services that are contained in or accessible through linked Web sites, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose or non-infringement.

Opt-Out Policy

To remove your information from our database or marketing lists, so as not to receive any future communications or offers of services you can email us at:

Privacy Questions & Concerns

If you have any questions or concerns about our personal information handling practices, please contact our Privacy Officer: privacy@sapphiretech.com

Policy Updates

SAPPHIRE reserves the right to change or modify this privacy policy and our information handling practices. A modification date will be posted.

Updated as of Wednesday, October 7, 2015.