FAQ

7 JUL

Where can I get the latest drivers?

You can get the latest drivers right after the release <a href="http://ati.amd.com/support/driver.html" target="_blank">here</a> And after our certification <a href="/us/support/drivers.php">here</a>


7 JUL

General

Do you have a technical problem? Please read following steps first. The next thread solves 80% of the problems that can occur. 1. Step Please install the latest driver. You can find the latest driver <a href="/us/support/drivers.php">here</a>. Please uninstall the old driver first before you install the latest one (start--> settings--> control panel --> add or remove programs --> remove). Are your chipset drivers up-to-date? You can get the newest drivers on the homepage of your mainboard manufacturer. Please be careful with the installation of the latest driver and do not forget to reboot your PC after finishing. 2. Step For graphics boards higher than Radeon™ 9500: Do you have a power supply with more than 350 Watt? 3. Step The graphics boards Radeon™ 9500 PRO, 9700 (all models) and 9800 (all models) need to be connected to the systems power supply. 4. step Please check whether all your system components are functioning.


7 JUL

Radeon™ 9800 - You have connected your graphics board using a TV-out cable to a scart connector on your TV and now you just have a black and white picture on your TV-screen? (All-In-Wonder 9800 Pro)

Do you have this problem after trying our bug-fixing steps? Please use the composite port to connect the graphics board to your TV. If you have still a black and white picture after unplugging, then please try following settings: click on the desktop --> properties --> settings --> advanced --> displays --> TV --> advanced --> adjust the composite sharpness from standard to maximum.


7 JUL

Do you have problems while playing some PC games, like screen freezes, display problems or the pc shuts down by itself? (All graphics boards)

If you still have this problem after trying our bug-fixing steps, please send us more information about your graphics board, the mainboard, your screen and the affected games (with serial number). We will contact the software developer to try and clarify the problem. Please send the information to <a href="/us/support/selectregion.php">ticket system</a>.


7 JUL

Is your fan disproportionately noisy?

Please contact your retailer. He will send your product in for repair. This service is only free of charge if your board warranty is still valid. The repair will take 4-8 weeks. Please understand that we cannot make any exceptions.