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Mainboards
  • General Info
    • Question: How to enable Hybrid CrossFire in Sapphire 780G board: PI-AM2RS780G?
      Answer: user must have one ATi Radeon HD2400PRO or HD3450 PCI-E graphic card install in PCI-E slot first. Setting Initial Display First to "IGX". For detail instruction, please download E-mail of this MB, check page 42.
Video Cards
  • Driver
    • Question: My hardware Device Manager always shows an Unknown PCI device. How i make it run properly? Unknown PCI device (PCI\VEN_1002&DEV_AA18&SUBSYS_AA181002&REV_00\4&1A9C9F1A&0&0108) , Sapphire HD3850, WinXP SP2.
      Answer: This must be ATI HDMI Audio device, there are 2 ways to install it , you can choose only one to intall. 1. Download the MS UAA HDMI Audio Class driver and ATI HDMI Audio for WinXP here - http://game.amd.com/us-en/drivers_catalyst.aspx?p=xp/hdmiaudio-xp Then install it and reboot the system. OR 2. Uninstall the driver Catalyst V7.12 , then install the driver from bundle CD. The driver under bundle CD is a full package about 190MB included driver , CCC , WDM , decoder driver and so on.(080115)

    • Question: Where can I get the latest drivers for my card ?
      Answer: You can download it from here

    • Question: I get the following error: "Zero display service error" during the installation of ATI video drivers. How to do ?
      Answer: Uninstall everything related to ATI from your computer(very important to erase everything related to ATI). Go to Add/Remove Programs and use the ATI Uninstall utility. 1. Then go to Control Panel 2. Select the System Icon 3. Choose the Hardware tab 4. Click on Device manager. 5. Here check out Display Adapters (double click on it to extend the list of adapters available). - does it say Radeon 'your model' Series? - does it say Radeon 'your model' Series Secondary? If so, disable the first one on top by right clicking on it and choosing disable. Your computer will want to reboot. Let it reboot. After the computer reboots 1. Go to www.amd.com and download the most recent driver package for your card. 2. Install it. Once the installation is complete your computer will reboot and the problem should be fixed. It is posible that you will not remove everything related to ATI and still remain some hidden files somewhere, if the above steps don't work you can consider formating your windows partition, this procedure is also known as Clean Install. (071225)

    • Question: Driver Remove Process
      Answer: Please download this document to lean how to.(20090722)

  • Explanation of terms and bundles
    • Question: What does Bulk mean ?
      Answer: Graphics board in antistatic bag and driver-CD

    • Question: What does Lite Retail mean ?
      Answer: Graphics board in antistatic bag, driver-CD and technical accessories (cables etc.) in a small coloured box.

    • Question: What does Full Retail mean ?
      Answer: Graphics board in antistatic bag, driver-CD, technical accessories, games and software in a big coloured box.

    • Question: What is VIVO ?
      Answer: VIVO stands for Video-in and Video-out. This feature allows the recording and playing of videos with your pc and capturing from external sources via SVHS or composite cables. The VIVO feature cannot be added to a non-VIVO board.

    • Question: What is an Ultimate Edition ?
      Answer: The Ultimate Edition is a special series by Sapphire, sporting passively cooled heatpipe system. This cooling solution from ZALMAN is absolutely silent and is offered for all actively cooled Sapphire graphics boards.

    • Question: What is a Fireblade ?
      Answer: The Fireblade is a Special Edition of the Pro-version with guaranteed overclocking and a faster memory.

    • Question: What is Overdrive ?
      Answer: Overdrive is a driver integrated tool for optimising the performance of your graphics board. Overdrive has to be activated in the driver panel (checkbox) and is a temperature dependent overclocking of the graphics chip. This overclocking is covered by the guarantee. Should this feature not be available use ATI Tools instead.

    • Question: What is Redline ?
      Answer: Redline is a Tool, offering advanced properties and functions for your graphics board and lets you administrate profiles.

    • Question: Is there a difference between Bulk, Lite Retail and Full Retail boards?
      Answer: Graphics boards of the same series are technically identical. The difference is just in the accessories.

    • Question: What is Trixx ?
      Answer: Trixx is an overclocking Tool, same as Redline, where you can monitor your fan speed and temperature of your card (if supported)

  • Orders and delivery
    • Question: Can I order directly from Sapphire? Are you a distributor or a computer retailer?
      Answer: Distributors and computer retailers please contact Sapphire Technology here mailto:sales@sapphiretech.com

    • Question: Can I order directly from Sapphire? Are you a retailer?
      Answer: Retailers please contact our distributors. You can find them here

    • Question: Can I order directly from Sapphire? Are you an end-user?
      Answer: Unfortunately there is no possibility for end user to order directly at Sapphire Technology. Please contact a online retailer/distributor. You can find a range of retailers here.

    • Question: Some accessories are missing in my box, what do I do?
      Answer: If some accessories are missing in your box please contact your retailer. Please check first which delivery version you ordered. Bulk-version: Graphics board in antistatic bag and driver-CD. Lite Retail-Version: Graphics board in antistatic bag, driver-CD and technical accessories (cables etc.) in a small coloured box. Full Retail Version: Graphics board in antistatic bag, driver-CD, technical accessories, games and software in a big coloured box. Especially the software bundle is subject to regional and seasonal changes. You can find these differences by checking the SKU number on your box.

    • Question: Where can I get a manual from?
      Answer: You can get an ATI-manual for your graphics board here You can find Sapphire-manuals here

  • General technical questions, drivers and more
    • Question: Which graphics boards does Sapphire offer? Which technical features do these boards have?
      Answer: You can find information about Sapphire graphics boards here

    • Question: Which system requirements does my PC need to run Sapphire graphics boards?
      Answer: Information about the system requirements can be found in the graphics boards brochure.

    • Question: How long is the guarantee on my Sapphire graphics board?
      Answer: The period of guarantee for our products is 2 years effective from sale. This guarantee is only applicable if you have the original bill as proof of purchase.

    • Question: Do Sapphire graphics boards have dual monitoring?
      Answer: You can find this information here

    • Question: Can I use a Sapphire graphics board with an integrated TV-tuner in connection with a satellite system (digital or analogue)?
      Answer: The graphics boards with integrated TV-tuner (All-In-Wonder series) are capable of functioning with analogue signals. The board is natively set up to receive analogue signals. You can however receive digital TV by connecting an external digital receiver to the TV-tuner card.

    • Question: Does Sapphire offer graphics boards with TV-tuner, which also have an RGB TV-out?
      Answer: All our All-In-Wonders do have an RGB-out.

    • Question: Is there enough space in my system if I build in a passively cooled graphics board by Sapphire (Ultimate Edition)?
      Answer: There is no problem with space with our passively cooled graphics boards.

    • Question: What kind of an AGP-port does my graphics board need?
      Answer: The performance of your graphics board depends on the AGP-criteria of the mainboard. You can find more details in the manual of your mainboard. You can find the graphics specification here. If you have problems with the AGP settings, please contact the mainboard manufacturer. Our graphics boards use the bios and the drivers to set themselves up.

    • Question: Is it true that one PCI port on the motherboard gets lost by using a Sapphire graphics board?
      Answer: Our developers do their best to ensure that Sapphire graphics boards are designed to be single slot solutions. The only exception can be found in the Ultimate series. The high end 9800 Ultimate series cards also use one PCI slot due to the silent passive cooling.

    • Question: Which graphics boards are passively cooled?
      Answer: More detailed information about the cooling of several graphics boards can be found here

    • Question: Which resolutions are possible with Sapphire graphics boards?
      Answer: Please check here

    • Question: Where can I get the latest drivers?
      Answer: You can get the latest drivers right after the release here And after our certification here

    • Question: Where can I get Linux-drivers?
      Answer: You can get Linux-drivers here

  • Technical solutions - General
    • Question: General
      Answer: Do you have a technical problem? Please read following steps first. The next thread solves 80% of the problems that can occur. 1. Step Please install the latest driver. You can find the latest driver here. Please uninstall the old driver first before you install the latest one (start--> settings--> control panel --> add or remove programs --> remove). Are your chipset drivers up-to-date? You can get the newest drivers on the homepage of your mainboard manufacturer. Please be careful with the installation of the latest driver and do not forget to reboot your PC after finishing. 2. Step For graphics boards higher than Radeon 9500: Do you have a power supply with more than 350 Watt? 3. Step The graphics boards Radeon 9500 PRO, 9700 (all models) and 9800 (all models) need to be connected to the systems power supply. 4. step Please check whether all your system components are functioning.

  • Technical solutions - Display errors
    • Question: Do you have no picture on your screen?
      Answer: If you have this problem after trying our bug-fixing steps then you have faulty hardware. In this case please contact your retailer.

    • Question: Radeon 9800 - You have connected your graphics board using a TV-out cable to a scart connector on your TV and now you just have a black and white picture on your TV-screen? (All-In-Wonder 9800 Pro)
      Answer: Do you have this problem after trying our bug-fixing steps? Please use the composite port to connect the graphics board to your TV. If you have still a black and white picture after unplugging, then please try following settings: click on the desktop --> properties --> settings --> advanced --> displays --> TV --> advanced --> adjust the composite sharpness from standard to maximum.

  • Technical solutions - System crashes
    • Question: Radeon HD 3870 1GB failure in all games including 3D screensavers. VGA card will fail causing the system to blue screen, system lock, or pixilated video. Motherboard: ASUS P5N64 WS Pro.(20080925)
      Answer: Please update MB Bios to version 405 to fixe the problem.

    • Question: Do you have problems while playing some PC games, like screen freezes, display problems or the pc shuts down by itself? (All graphics boards)
      Answer: If you still have this problem after trying our bug-fixing steps, please send us more information about your graphics board, the mainboard, your screen and the affected games (with serial number). We will contact the software developer to try and clarify the problem. Please send the information to ticket system.

  • Technical solutions - Problems with settings
    • Question: When I boot my computer into Windows XP, checked on the Device Manager and I found no secondary/crossfire edition there. I just saw a mere HD3870 and HD3870, no crossfire wording there
      Answer: This is normal , device manager only can see 2 HD3870 without saying crossfire mode. (20080103)

    • Question: Enabled the CrossFire feature under CCC. But the thing is nothing happen. Is there anything goes wrong with my setup?
      Answer: This is normal. You need to run 3D testing application or 3D game test to check the performace is higher than only one VGA card. (20080103)

    • Question: I have 2pcs of HD3650 DDR2 version of VGA cards and want to enable crossfire function in CCC , but the option is grey and cannot to enable , my platform is P35 series MBs , what can I do ?
      Answer: Your HD3650 DDR2 version only can run crossfire with software support because the card does not have CrossFire Golden Finger on the top of PCB. The Intel P35 and Intel 965 series MB do not have Peer to Peer function in hardware design. So that it cannot support software crossfire function. So that you cannot see the CF support in CCC is normal behavior. Now AMD can support software CrossFire when the cards do not have CF golden finger. But it has a limitation when the MBs do not support Peer to Peer function in hardware. (Like Intel 965 and Intel P35 series). In your case , if one card has CF connector but the other one hasn’t , these 2 boards would need to go with software crossfire function. But more detail support list , please help to check here http://game.amd.com/us-en/content/images/crossfirex/CF_combo_chart_July08.jpg (20081003)

    • Question: The refresh rate of your screen always goes back to 60 Hz?
      Answer: This problem can appear if you have Windows as an operating system. Do you have Windows XP? The program Refreshforce can help you to solve this problem. You can get this program here http://www.pagehosting.co.uk/rf/

    • Question: Your HDMI Audio Output Setting
      Answer: Please download this document to lean how to setup your HDMI audio output.(20080904)

    • Question: We find the HD audio issues appear again after Catalyst V9.4 , the system will switch the HD audio to display card after install the driver under Windows XP, I need to manually switch the audio if I want to use the motherboard audio output. This driver loss the auto switch function compare to Catalyst 9.4.
      Answer: Please download this document to lean how to.(20090722)

    • Question: How to setup 4 monitors with HD4850X2 ?
      Answer: Please download this document to lean how to.(20090722)

    • Question: How to Enable Fan Speed controller from CCC menu
      Answer: Please download this document to lean how to.(20090722)

  • Technical solutions - Hardware
    • Question: I thought HD3870 suppose to be backward compatible with PCIe 1.1 interface and running at x16, x16
      Answer: Sure , it sure can support on PCI-E 1.1 MB. (20080103)

    • Question: I have a query, your product page says that the Radeon HD3850 series has "Hardware processed 1080p video playback of Blu-ray?and HD DVDs" however the spec spreadsheet shows that the maximum HDMI output mode is 1080i. I am confused which is correct, or is it both - as in the card will decode 1080p video but is only able to output 1080i through the HDMI interface
      Answer: the "Hardware processed 1080p video playback of HD DVDs and Blu-ray" means that our GPU can support up to 1080p decoder bandwidth. And the TVOUT and HDMI maximun to 1080i means that the "DISPLAY" mode can support up to 1080i. These are 2 different things. If you do not have HDMI 1080i support , just use a CRT monitor or traditional TV to see the HD DVD or Blu-ray DVD , our GPU still can decode 1080p video , and you still can see on the CRT or traditional TV. (071228)

    • Question: Are components on your graphics board obviously damaged or broken off?
      Answer: Such damages cannot be repaired. Please contact your retailer for a replacement board in case of guarantee.

    • Question: Is your fan disproportionately noisy?
      Answer: Please contact your retailer. He will send your product in for repair. This service is only free of charge if your board warranty is still valid. The repair will take 4-8 weeks. Please understand that we cannot make any exceptions.

    • Question: I had a Intel 915 based on MB , and connect with your HDMI support VGA card , why I cannot get the sound via HDMI audio output ?
      Answer: Intel 915/925 series MBs base on ICH6 southbridge chipset which cannot support HDMI audio due to the hardware limitation.(20090412)

    • Question: I have a HD4650 AGP VGA card which came with a HDMI adapter , can I use it to get both HDMI video and HDMI audio ?
      Answer: Actually , all the Sapphire AGP VGA cards only support HDMI VIDEO OUTPUT ONLY , included the native HDMI output models. (20090824)

  • Contact
    • Question: Your problem is missing in our FAQ's?
      Answer: Please fill up your request or problem on our ticket system here.

    • Question: What kinds of information that I need to provide to technicians if I need to submit a E-ticket ?
      Answer: Please download the Technical support form here , then follow the request to provide the details as more as you can.(20090722)
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