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ZC400 PCoIP Zero Client

The SAPPHIRE ZC400 PCoIP Zero Client is a small format, stylish and fanless design for a powerful zero client solution based on the Teradici TERA2140 processor. It requires no CPU, operating system or hard drive, is easy to set up and manage, and can support up to 4 HD displays, or two ultra-high resolution displays (2560 x 1600) for remote working with professional design or financial applications.

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Slim , Light , Stylish - Fanless Design

  • Outstanding powerful zero client (TERA2140 based processor supporting)
  • Full PCoIP support, high multimedia capabilities
  • Easy management and low maintenance
  • Compliance for VMware certificated
  • Supports up to 4 x Display output (2 x ultra-high-resolution 2560x1600 or 4 x high-resolution 1920x1200 video)
  • No CPU, no Operating System, drivers and hard drive needed
  • Plug and Play
  • Data Security
  • Overall cost efficient-(Decrease in maintenance, power and upgrade cost)


Teradici Processor

  • TERA2140


  • Maximum 4 Outputs


  • 2 x DVI
  • 2 x DisplayPort

Imaging Performance

  • Up to 50 Mpps (VDI)
  • Up to 250 Mpps (WS) *


  • 2 monitors-2560 x 1600
  • 4 monitors-1920 x 1200


  • 10/100/GigE


  • 4 x USB 2.0


  • Full 16-bit stereo
  • 48 KHz Sample Rate
  • Audio Out + Headphone Out
  • Mic in

Power Management

  • Full Wake on LAN
  • Wake on USB

Typical System Power

  • 12W

Memory Size/Bus

  • 512MB DDR3


  • AES-128/AES-256
  • Suite B Ciphers (WS)


  • SAPPHIRE ZC400 ONLY  19.75*18.25*3.16cm ( L / W / H )
  • With Stand 22*18.25*8.5cm ( L / W / H )

Package Content

  • SAPPHIRE ZC400 PCoIP Zero Client
  • SAPPHIRE ZC400 Stand
  • Power Adapter and Power Cord
  • VESA Mount Package
  • 2 x DP to DVI Dongles (Passive)
  • Quick Installation Guide
  • LED Status Indicator Card


  • * Workstation(WS): When used in conjunction with PCoIP hardware host solution.
  1. Please register an account from Teradici website.

  2. Download the latest firmware for Tera2 PCoIP Zero Client, and then follow the steps below to start updating the new firmware.

  3. Logging into the AWI of SAPPHIRE ZC400 PCoIP Zero Client
    To log into the Administrator Web Interface web page for a client:

(1). From an Internet browser, enter the IP address of the host or client. The IP address may be a static or dynamic address, depending on how the IP addresses are determined within your IP network:

a. Static IP Address: The IP address is hard-coded and must be known.
b. Dynamic IP Address: The IP address is dynamically assigned by the Dynamic Host Configuration Protocol (DHCP) server. You can get it from the DHCP server.

(2). From the Log In page, enter the administrative password. The default value is blank (i.e., "").

(3). To change idle timeout (the time after which the device is automatically logged off), select an option from the Idle Timeout drop-down menu.

(4). Click Log In.

  1. When connecting to a TCAS through the SAPPHIRE ZC400, the firmware of the zero client must be upgraded to version 5.1 or above

    Teradici Cloud Access Software -> SPECIFICATIONS -> Compatible clients:

  2. Please check the zero client firmware version, if it does not meet the software requirements, please update the new firmware version by following the steps found on the website link below:

    Download the latest PCoIP Zero Client Firmware:

PCoIP zero clients are hardware based endpoints that use a highly integrated, purpose-built processor to perform image decompression and decoding. PCoIP zero clients do not have a general purpose CPU, local data storage or application operating systems, resulting in ultra-secure and easy to manage clients that do not require regular updates or patches. The PCoIP zero client processor provides the easiest to manage, most secure and highest performance user experience for office workers and power users.

The new Tera2 PCoIP zero client chipset includes the TERA2321 dual display zero client processor and the TERA2140 quad display zero client processor. The key differences between these processors are:

  • Monitor support for dual 1920x1200 or single 2560x1600 resolution (TERA2321)
  • Monitor support for quad 1920x1200 or dual 2560x1600 resolution (TERA2140)

Tera2 zero clients include a more powerful image engine and zero client processor core to support an even richer set of features and even higher performance than the first generation Tera1 processors. The new processors and new zero clients have also been optimized to use less power, less physical hardware PCB space and fewer hardware components. The new features include:

  • DisplayPort added to existing DVI and VGA interfaces with up to 2560x1600 resolution and 30” monitor support
  • Up to five times the VDI pixel performance over the previous generation zero client
  • At under 6W of typical system power, Tera2 dual display zero clients consume half the power of the previous generation
  • New quad display zero client support with VMware View
  • Faster USB 2.0 transfer rates
  • Reduced bandwidth with client-side caching and enhanced compression
  • Full power management with Wake-on-LAN support
  • Stronger AES 256-bit encryption
  • Support for upcoming unified communications voice over IP solutions
  • Additional smart card support and other new features included in the latest PCoIP Firmware and PCoIP Management Console release
  • If the Tera2 zero client includes a DisplayPort interface, simply connect the DisplayPort to a monitor that supports 2560x1600 resolution.
  • If the Tera2 zero client includes only DVI interfaces, a special dual-link DVI cable is required that connects to the two DVI ports on the zero client and outputs a dual-link DVI signal to a DVI monitor capable of supporting 2560x1600 resolution. Contact your zero client OEM to inquire about the special dual-link DVI cable availability.

Some Tera1 zero clients support quad display connectivity to a remote workstation host but not to a VMware View virtual desktop. Tera2 zero clients now include quad support to VMware View virtual desktops in addition to remote workstation hosts.

Tera2 zero clients are capable of driving up to 50 Mpps (mega pixels per second) when connected to a virtual desktop session. The actual pixel performance achievable is dependent on the performance capability of the virtual machine (number of vCPUs, amount of memory, configuration settings) and the workload that is being driven (video, multiple displays, active scrolling, etc). When connected to a remote workstation host, the TERA2321 zero client is capable of driving up to 130 Mpps and the TERA2140 zero client is capable of driving up to 250 Mpps.

Tera2 zero clients support approximately twice the USB 2.0 transfer rate over the previous generation for bulk transfers, or up to 25Mbps. Actual achievable transfer rates vary for different USB devices and under different network conditions. Individual devices should always be tested for compatibility. Isochronous transfer rates are unchanged and will continue to operate in USB 1.1 mode.

Tera2 zero clients include client-side caching and enhanced lossless text CODEC support. Users should expect to significantly less bandwidth over the previous generation zero client, although actual bandwidth savings is always dependent on the content that is displayed and will vary based on specific usage scenarios.

* Note: bandwidth reductions require an upcoming version of VMware View.

PCoIP Management Console provides IT administrators with a single web-based console for simplified management and configuration of Tera2 PCoIP Zero Clients. The software is offered as a virtual appliance and is delivered as an OVA using CentOS. The enterprise license scales to 20,000 devices and includes Tera2 PCoIP Zero Client firmware and software support and maintenance, and both minor and major software releases are included and the latest firmware updates for Tera2 PCoIP Zero Clients will still be provided for download on

Tera1 zero clients use AES 128-bit or Salsa256-bit encryption. Tera2 zero clients use AES 128-bit encryption or AES 256-bit encryption (Salsa256-bit is no longer required or supported on Tera2).

CounterPath and Teradici have developed a VoIP Unified Communications solution for Tera2 PCoIP Zero Clients that works across the broadest range of SIP-compliant environments, including Alcatel-Lucent, Avaya, Broadsoft, Cisco, Metaswitch Networks and Mitel. With this solution, IT Administrators will be able to leverage the benefits of UC while realizing the full potential of desktop virtualization with PCoIP Zero Clients.

The Bria Virtualized Edition Softphone and PCoIP Zero Clients with UC interoperability will be generally available worldwide, starting in December 2014, with support services from both CounterPath and Teradici. For more information:

PCoIP zero clients support VMware Horizon, VMware Horizon DaaS, Amazon WorkSpaces, and PCoIP remote workstation.

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