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  • Graphics
    • TOXIC
      • Explore TOXIC
      • TOXIC RX 6950

        • TOXIC AMD Radeon™ RX 6950 XT Limited Edition

          OC BIOS Up to 2565 MHz, 16GB/256 bit DDR6. 18 Gbps Effective

          Learn More
      • TOXIC RX 6900

        • TOXIC AMD Radeon™ RX 6900 XT Air Cooled

          TOXIC Air Cooled Tri-X Cooling Technology

          Learn More

        • TOXIC AMD Radeon™ RX 6900 XT Extreme Edition

          TOXIC AIO Cooling Technology -  One Click TOXIC BOOST Up to 2730 MHz

          Learn More

        • TOXIC AMD Radeon™ RX 6900 XT Limited Edition

          TOXIC AIO Cooling Technology -  One Click TOXIC BOOST

          Learn More
    • NITRO+
      • Explore NITRO
      • NITRO+ RX 9070

        • NITRO+ AMD Radeon™ RX 9070 XT OC PhantomLink Edition GPU

          Up to 3060 MHz, 16GB/256 bit DDR6. 20 Gbps Effective

          Learn More

        • NITRO+ AMD Radeon™ RX 9070 XT OC PhantomLink Polar Edition GPU

          Up to 3060 MHz, 16GB/256 bit DDR6. 20 Gbps Effective

          Learn More

        • NITRO+ AMD Radeon™ RX 9070 XT OC Valor Mortis Edition GPU

          Up to 3060 MHz, 16GB/256 bit DDR6. 20 Gbps Effective

          Learn More

        • NITRO+ AMD Radeon™ RX 9070 XT OC Crimson Desert Edition GPU

          Up to 3060 MHz, 16GB/256 bit DDR6. 20 Gbps Effective

          Learn More

        • NITRO+ AMD Radeon™ RX 9070 XT OC GPU

          Up to 3060 MHz, 16GB/256 bit DDR6. 20 Gbps Effective

          Learn More

        • NITRO+ AMD Radeon™ RX 9070 OC GPU

          Up to 2700 MHz, 16GB/256 bit DDR6. 20 Gbps Effective

          Learn More
      • NITRO+ RX 9060

        • NITRO+ AMD Radeon™ RX 9060 XT OC GPU

          Up to 3320 MHz, 16GB/128 bit DDR6. 20 Gbps Effective

          Learn More
      • NITRO+ RX 7900

        • NITRO+ AMD Radeon™ RX 7900 XTX Vapor-X 24GB

          OC BIOS Up to 2680 MHz, 24GB/384 bit DDR6. 20 Gbps Effective

          Learn More

        • NITRO+ AMD Radeon™ RX 7900 XT Vapor-X 20GB

          OC BIOS Up to 2560 MHz, 20GB/320 bit DDR6. 20 Gbps Effective

          Learn More

        • NITRO+ AMD Radeon™ RX 7900 GRE 16GB

          BIOS Up to 2391 MHz, 16GB/256 bit DDR6. 18 Gbps Effective

          Learn More
      • NITRO+ RX 7800

        • NITRO+ AMD Radeon™ RX 7800 XT 16GB

          Up to 2565 MHz, 16GB/256 bit DDR6. 19.5 Gbps Effective

          Learn More
      • NITRO+ RX 7700

        • NITRO+ AMD Radeon™ RX 7700 XT 12GB

          Up to 2599 MHz, 12GB/192 bit DDR6. 18 Gbps Effective

          Learn More
      • NITRO+ RX 6950

        • NITRO+ AMD Radeon™ RX 6950 XT PURE

          OC BIOS Up to 2435 MHz, 16GB/256 bit DDR6. 18 Gbps Effective

          Learn More

        • NITRO+ AMD Radeon™ RX 6950 XT

          Up to 2324 MHz, 16GB/256 bit DDR6. 18 Gbps Effective

          Learn More
      • NITRO+ RX 6900

        • NITRO+ AMD Radeon™ RX 6900 XT SE

          Up to 2365 MHz, 16GB/256 bit DDR6. 16 Gbps Effective

          Learn More

        • NITRO+ AMD Radeon™ RX 6900 XT

          Up to 2285 MHz, 16GB/256 bit DDR6. 16 Gbps Effective

          Learn More
      • NITRO+ RX 6800

        • NITRO+ AMD Radeon™ RX 6800 XT SE

          Up to 2360 MHz, 16GB/256 bit DDR6. 16 Gbps Effective

          Learn More

        • NITRO+ AMD Radeon™ RX 6800 XT

          Up to 2360 MHz, 16GB/256 bit DDR6. 16 Gbps Effective

          Learn More

        • NITRO+ AMD Radeon™ RX 6800

          Up to 2190 MHz, 16GB/256 bit DDR6. 16 Gbps Effective

          Learn More
      • NITRO+ RX 6750

        • NITRO+ AMD Radeon™ RX 6750 XT

          Up to 2623 MHz, 12GB/192 bit DDR6. 18 Gbps Effective

          Learn More
      • NITRO+ RX 6700

        • NITRO+ AMD Radeon™ RX 6700 XT

          Up to 2622 MHz, 12GB/192 bit DDR6. 16 Gbps Effective

          Learn More
      • NITRO+ RX 6650

        • NITRO+ AMD Radeon™ RX 6650 XT

          Up to 2694 MHz, 8GB/128 bit DDR6. 17.5 Gbps Effective

          Learn More
      • NITRO+ RX 6600

        • NITRO+ AMD Radeon™ RX 6600 XT

          Up to 2607 MHz, 8GB/128 bit DDR6. 16 Gbps Effective

          Learn More
      • NITRO+ RX 5700

        • NITRO+ RX 5700 XT 8G GDDR6 SE

           Up to 2035 MHz, 8GB/256 bit GDDR6. 14.4 Gbps Effective

          Learn More

        • NITRO+ RX 5700 XT 8G GDDR6

           Up to 2010 MHz, 8GB/256 bit GDDR6. 14 Gbps Effective

          Learn More

        • NITRO+ RX 5700 XT BE 8G GDDR6

           Up to 1980 MHz, 8GB/256 bit GDDR6. 14 Gbps Effective

          Learn More
      • NITRO+ RX 5500

        • NITRO+ RX 5500 XT 8G GDDR6 SE

           Up to 1845 MHz, 8GB/128 bit GDDR6. 14.4 Gbps Effective

          Learn More
      • NITRO+ RX 590

        • NITRO+ RX 590 8G G5 SE

          Up to 1560 MHz, 8GB GDDR5, Blue Shroud

          Learn More

        • NITRO+ RX 590 8G G5 SE

          Up to 1560 MHz, 8GB GDDR5, Blue Shroud

          Learn More

        • NITRO + RX 590 8GB AMD 50 Gold Edition

          Up to 1560 MHz, 8GB GDDR5, Gold Shroud

          Learn More

        • NITRO+ RX 590 8G G5

          Up to 1560 MHz, 8GB GDDR5, 1440p Gaming

          Learn More
      • NITRO+ RX 580

        • NITRO+ RX 580 8G G5 LE

          Up to 1450 MHz, 8GB GDDR5, 1440p Gaming

          Learn More

        • NITRO+ RX 580 8G G5 SE

          Up to 1430 MHz, 8GB GDDR5, Blue Shroud

          Learn More

        • NITRO+ RX 580 8G G5

          Up to 1411 MHz, 8GB GDDR5, 1440p Gaming

          Learn More

        • NITRO+ RX 580 4G G5

          Up to 1411 MHz, 4GB GDDR5, 1440p Gaming

          Learn More
      • NITRO+ RX 570

        • NITRO+ RX 570 8G G5

          Up to 1340 MHz, 8GB GDDR5, 1080p Gaming

          Learn More

        • NITRO+ RX 570 4G G5

          Up to 1340 MHz, 4GB GDDR5, 1080p Gaming

          Learn More
      • Previous Generations
    • PURE
      • PURE RX 9070

        • PURE AMD Radeon™ RX 9070 XT OC GPU

          Up to 3010 MHz, 16GB/256 bit DDR6. 20 Gbps Effective

          Learn More

        • PURE AMD Radeon™ RX 9070 OC GPU

          Up to 2700 MHz, 16GB/256 bit DDR6. 20 Gbps Effective

          Learn More
      • PURE RX 9060

        • PURE AMD Radeon™ RX 9060 XT OC GPU

          Up to 3290 MHz, 16GB/128 bit DDR6. 20 Gbps Effective

          Learn More
      • PURE RX 7900

        • PURE AMD Radeon™ RX 7900 GRE 16GB

          Up to 2333 MHz, 16GB/256 bit DDR6. 18 Gbps Effective

          Learn More
      • PURE RX 7800

        • PURE AMD Radeon™ RX 7800 XT 16GB

          Up to 2475 MHz, 16GB/256 bit DDR6. 19.5 Gbps Effective

          Learn More
      • PURE RX 7700

        • PURE AMD Radeon™ RX 7700 XT 12GB

          Up to 2584 MHz, 12GB/192 bit DDR6. 18 Gbps Effective

          Learn More

        • PURE AMD Radeon™ RX 7700 XT 12GB Frostpunk 2 Edition

          Up to 2584 MHz, 12GB/192 bit DDR6. 18 Gbps Effective

          Learn More
    • PULSE
      • Explore PULSE
      • PULSE RX 9070

        • PULSE AMD Radeon™ RX 9070 XT GPU

          BOOST CLOCK Up to 2970 MHz, 16GB/256 bit DDR6. 20Gbps Effective

          Learn More

        • PULSE AMD Radeon™ RX 9070 GPU

          BOOST CLOCK Up to 2520 MHz, 16GB/256 bit DDR6. 20Gbps Effective

          Learn More

        • PULSE AMD Radeon™ RX 9070 GRE OC GPU

          BOOST CLOCK Up to 2920 MHz, 12GB/192 bit DDR6. 18Gbps Effective

          Learn More
      • PULSE RX 9060

        • PULSE AMD Radeon™ RX 9060 XT OC 16GB GPU

          BOOST CLOCK Up to 3290 MHz, 16GB/128 bit DDR6. 20Gbps Effective

          Learn More

        • PULSE AMD Radeon™ RX 9060 XT OC 8GB GPU

          BOOST CLOCK Up to 3290 MHz, 8GB/128 bit DDR6. 20Gbps Effective

          Learn More

        • PULSE AMD Radeon™ RX 9060 XT 8GB GPU

          BOOST CLOCK Up to 3130 MHz, 8GB/128 bit DDR6. 20Gbps Effective

          Learn More

        • PULSE AMD Radeon™ RX 9060 OC 8GB GPU

          BOOST CLOCK Up to 3040 MHz, 8GB/128 bit DDR6. 18Gbps Effective

          Learn More
      • PULSE RX 9050

        • PULSE AMD Radeon™ RX 9050 8GB GPU

          BOOST CLOCK Up to 2760 MHz, 8GB/128 bit DDR6. 18Gbps Effective

          Learn More
      • PULSE RX 7900

        • PULSE AMD Radeon™ RX 7900 XTX 24GB

          BOOST CLOCK Up to 2525 MHz, 24GB/384 bit DDR6. 20 Gbps Effective

          Learn More

        • PULSE AMD Radeon™ RX 7900 XT 20GB

          BOOST CLOCK Up to 2450 MHz, 20GB/320 bit DDR6. 20 Gbps Effective

          Learn More

        • PULSE AMD Radeon™ RX 7900 GRE 16GB

          BOOST CLOCK Up to 2293 MHz, 16GB/256 bit DDR6. 18Gbps Effective

          Learn More
      • PULSE RX 7800

        • PULSE AMD Radeon™ RX 7800 XT 16GB

          BOOST CLOCK Up to 2430 MHz, 16GB/256 bit DDR6. 19.5Gbps Effective

          Learn More
      • PULSE RX 7700

        • PULSE AMD Radeon™ RX 7700 XT 12GB

          BOOST CLOCK Up to 2544 MHz, 12GB/192 bit DDR6. 18Gbps Effective

          Learn More
      • PULSE RX 7600

        • PULSE AMD Radeon™ RX 7600 XT 16GB

          BOOST CLOCK Up to 2810 MHz, 16GB/128 bit DDR6. 18 Gbps Effective

          Learn More

        • PULSE AMD Radeon™ RX 7600 8GB

          BOOST CLOCK Up to 2755 MHz, 8GB/128 bit DDR6. 18 Gbps Effective

          Learn More
      • PULSE RX 6800

        • PULSE AMD Radeon™ RX 6800 XT

          Up to 2310 MHz, 16GB/256 bit DDR6. 16 Gbps Effective

          Learn More

        • PULSE AMD Radeon™ RX 6800

          Up to 2170 MHz, 16GB/256 bit DDR6. 16 Gbps Effective

          Learn More
      • PULSE RX 6750

        • PULSE AMD Radeon™ RX 6750 XT

          Up to 2618 MHz, 12GB/192 bit DDR6. 18 Gbps Effective



          Learn More
      • PULSE RX 6700

        • PULSE AMD Radeon™ RX 6700 XT

          Up to 2581 MHz, 12GB/192 bit DDR6. 16 Gbps Effective



          Learn More

        • PULSE AMD Radeon™ RX 6700

          Up to 2495 MHz, 10GB/160 bit DDR6. 16 Gbps Effective



          Learn More
      • PULSE RX 6650

        • PULSE AMD Radeon™ RX 6650 XT

          Up to 2635 MHz, 8GB/128 bit DDR6. 17.5 Gbps Effective

          Learn More
      • PULSE RX 6600

        • PULSE AMD Radeon™ RX 6600 XT

          Up to 2593 MHz, 8GB/128 bit DDR6. 16 Gbps Effective

          Learn More

        • PULSE AMD Radeon™ RX 6600

          Up to 2491 MHz, 8GB/128 bit DDR6. 14 Gbps Effective

          Learn More
      • PULSE RX 6500

        • PULSE AMD Radeon™ RX 6500 XT 8GB

          Up to 2855 MHz, 8GB/64 bit DDR6. 18 Gbps Effective

          Learn More

        • PULSE AMD Radeon™ RX 6500 XT

          Up to 2825 MHz, 4GB/64 bit DDR6. 18 Gbps Effective

          Learn More

        • PULSE AMD Radeon™ RX 6500 XT 4GB

          Up to 2825 MHz, 4GB/64 bit DDR6. 18 Gbps Effective

          Learn More

        • PULSE AMD Radeon™ RX 6500 XT ITX PURE 4GB

          Up to 2825 MHz, 4GB/64 bit DDR6. 18 Gbps Effective

          Learn More

        • PULSE AMD Radeon™ RX 6500 XT ITX PURE 8GB

          Up to 2855 MHz, 8GB/64 bit DDR6. 18 Gbps Effective

          Learn More
      • PULSE RX 6400

        • PULSE AMD Radeon™ RX 6400

          Up to 2321 MHz, 4GB/64 bit DDR6. 16 Gbps Effective

          Learn More
      • PULSE RX 5700

        • PULSE RX 5700 XT 8G GDDR6

           Up to 1925 MHz, 8GB/256 bit GDDR6. 14 Gbps Effective

          Learn More

        • PULSE RX 5700 XT BE 8G GDDR6

           Up to 1925 MHz, 8GB/256 bit GDDR6. 14 Gbps Effective

          *No Quick Connect Fan / Dual BIOS

          Learn More

        • PULSE RX 5700 8G GDDR6

          Up to 1750 MHz, 8GB/256 bit GDDR6. 14 Gbps Effective

          Learn More

        • PULSE RX 5700 BE 8G GDDR6

           Up to 1750 MHz, 8GB/256 bit GDDR6. 14 Gbps Effective

          *No Quick Connect Fan / Dual BIOS

          Learn More

        • PULSE RX 5700 8G GDDR6 Tri-X

           Up to 1750 MHz, 8GB/256 bit GDDR6. 14 Gbps Effective

          Learn More
      • PULSE RX 5600

        • PULSE RX 5600 XT 6G GDDR6

           Up to 1750 MHz, 6GB/192 bit GDDR6. 14 Gbps Effective

          Learn More

        • PULSE RX 5600 XT BE 6G GDDR6

           Up to 1620 MHz, 6GB/192 bit GDDR6. 14 Gbps Effective

          *No Quick Connect Fan / Dual BIOS

          Learn More
      • PULSE RX 5500

        • PULSE RX 5500 XT 8G GDDR6

           Up to 1845 MHz, 8GB/128 bit GDDR6. 14 Gbps Effective

          Learn More

        • PULSE RX 5500 XT SF 8G GDDR6

           Up to 1845 MHz, 8GB/128 bit GDDR6. 14 Gbps Effective

          Learn More

        • PULSE RX 5500 XT 4G GDDR6

           Up to 1845 MHz, 4GB/128 bit GDDR6. 14 Gbps Effective

          Learn More

        • PULSE RX 5500 XT SF 4G GDDR6

           Up to 1845 MHz, 4GB/128 bit GDDR6. 14 Gbps Effective

          Learn More
      • PULSE RX 590

        • PULSE RX 590 8G G5

          Up to 1545 MHz, 8G5, 1440p gaming

          Learn More
      • PULSE RX 580

        • PULSE RX 580 8G G5

          Up to 1366 MHz, 8G5, 1440p gaming

          Learn More

        • PULSE RX 580 8G G5 OC Lite

          Up to 1350 MHz, 8G5, 1440p gaming

          Learn More

        • PULSE RX 580 4G G5

          Up to 1366 MHz, 4GB GDDR5, 1440p gaming.

          Learn More
      • PULSE RX 570

        • PULSE RX 570 8G G5

          Up to 1284 MHz, 8GB GDDR5, 1080p gaming

          Learn More

        • PULSE RX 570 8G G5 Lite

          Up to 1284 MHz, 8GB GDDR5, 1080p gaming

          Learn More

        • PULSE RX 570 8GD5

          Up to 1254 MHz, 8GB GDDR5, 1080p gaming

          Learn More

        • PULSE RX 570 4G G5

          Up to 1284 MHz, 4GB GDDR5, 1080p gaming

          Learn More

        • PULSE RX 570 8G G5 HDMI DP

          Up to 1284 MHz, 8GB GDDR5, 1080p gaming

          Learn More

        • PULSE RX 570 4G G5 HDMI DP

          Up to 1284 MHz, 4GB GDDR5, 1080p gaming

          Learn More

        • PULSE RX 570 ITX 8G G5

          170 mm card length,  1244 MHz, 8GB GDDR5

          Learn More

        • PULSE RX 570 ITX 4G G5

          170 mm card length,  1244 MHz, 4GB GDDR5

          Learn More
      • PULSE RX 560

        • PULSE RX 560 4G G5 14 CU

          896 stream processors, 1226 MHz, 4GB GDDR5

          Learn More

        • PULSE RX 560 4G G5 14 CU Dual Fan

          Dual fan, 896 stream processors, 1216 MHz, 4GB  GDDR5

          Learn More

        • PULSE RX 560 2G G5 14 CU

          896 stream processors, 1226 MHz, 2GB GDDR5

          Learn More

        • PULSE RX 560 2G G5 14 CU (45W)

          896 Stream processors, external power connector not required

          Learn More

        • PULSE RX 560 4G G5 16 CU

          1024 stream processors, 1300 MHz, 4GB GDDR5

          Learn More

        • PULSE RX 560 4G G5 16 CU (45W)

          1024 Stream processors, external power connector not required

          Learn More

        • PULSE RX 560 2G G5 16 CU

          1024 stream processors, 1300 MHz, 2GB GDDR5

          Learn More

        • PULSE RX 560 2G G5 16 CU (45W)

          1024 Stream processors, external power connector not required

          Learn More
      • PULSE RX 550

        • PULSE RX 550 4G G5

          1206 MHz, 4GB GDDR5. External power connector not required.

          Learn More

        • PULSE RX 550 4G G5 640SP

          640 stream processors, 1071 MHz, 4GB GDDR5

          Learn More

        • PULSE RX 550 2G G5

          1206 MHz, 2GB GDDR5

          Learn More

        • PULSE RX 550 2G G5 640SP

          640 stream processors, 1071 MHz

          Learn More

        • PULSE 550 2G G5 64BIT

          512 stream processors, 1206 MHz

          Learn More

        • PULSE RX 550 4G G5 LP

          Low profile, 1206 MHz, 4GB GDDR5

          Learn More

        • PULSE RX 550 4G G5 640 SP LP

          640 Stream Processors, Low profile, 1071 MHz, 4GB GDDR5

          Learn More
      • Previous Generations
    • Radeon
    • Thunderbolt 3
    • AIO CPU Cooler
      • NITRO+ S Series

        • NITRO+ S240-A AIO CPU Cooler

          ICONIC INNOVATIVE NITRO+ ‘Spider’ DESIGN

          Learn More

        • NITRO+ S360-A AIO CPU Cooler

          ICONIC INNOVATIVE NITRO+ ‘Spider’ DESIGN

          Learn More
    • Accessories
    • TriXX
  • Motherboard
  • Commercial
  • What's New
  • Support

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SAPPHIRE EU Commercial Warranty & RMA Policy

1. Your Statutory Consumer Rights

This Commercial Warranty is provided by SAPPHIRE in addition to, and does not affect, your statutory consumer rights under applicable law.

Consumers within the European Union are entitled to a statutory legal guarantee of conformity for a minimum period of two (2) years from the date of delivery of the product. If the product does not conform to the sales contract during this period, consumers may be entitled to the remedies available under applicable law, including repair, replacement, price reduction or termination of the sales contract, where the legal conditions are met.

Nothing in this Commercial Warranty limits, excludes or replaces your statutory consumer rights.

Important: Where required by applicable law, SAPPHIRE will display the official EU harmonised notice relating to the statutory legal guarantee at the relevant point of sale and on applicable product webpages.

 

2. SAPPHIRE Commercial Warranty

SAPPHIRE provides a limited Commercial Warranty for eligible products in accordance with the terms set out in this policy.

This Commercial Warranty is personal to the original purchaser and is not transferable, except where otherwise required by applicable law.

To make a warranty claim, please contact the retailer or reseller from whom the product was originally purchased. Proof of purchase (such as the original invoice or other acceptable documentation showing the purchase date) will be required when submitting a warranty claim.

 

3. What Is Not Covered by This Commercial Warranty

This Commercial Warranty does not cover:

  • Damage caused by misuse, abuse, neglect, accidents, improper installation, improper storage, liquid ingress, fire, flooding, power surges or other external causes.
  • Damage directly resulting from improper disassembly, repair, modification, or the installation of incompatible or unsuitable components, spare parts, accessories or consumables.
  • Products with removed, altered or illegible serial numbers that prevent product identification.
  • Counterfeit products or products whose authenticity cannot reasonably be verified.
  • Claims where the original purchase date cannot reasonably be verified through a receipt or other acceptable proof of purchase.
  • Normal cosmetic wear and tear that does not affect the functionality of the product.

These exclusions apply only to SAPPHIRE's voluntary Commercial Warranty. They do not limit or affect any rights you may have under the statutory legal guarantee or other applicable consumer protection laws.

 

4. Repair, Maintenance and Replacement Parts

SAPPHIRE graphics cards and ASIC devices are designed with advanced cooling systems to ensure long-term reliability and performance.

Routine maintenance, including cleaning, replacement of thermal interface material, or installation of SAPPHIRE-recommended replacement parts (such as cooling fans), does not automatically invalidate this Commercial Warranty.

Likewise, product disassembly or repair carried out by an independent repair provider does not, by itself, invalidate this Commercial Warranty.

However, SAPPHIRE may refuse coverage under this Commercial Warranty only to the extent that the defect, damage or loss of functionality was directly caused by:

  • improper disassembly or reassembly
  • improper repair or modification
  • installation of parts or accessories other than SAPPHIRE-recommended parts, or of incompatible or unsuitable parts or accessories
  • any action that directly results in physical damage or product malfunction.

Where such damage has occurred, repair may be offered as a chargeable service.

Nothing in this section should be interpreted as an undertaking by SAPPHIRE to provide repair services or replacement parts except where expressly offered by SAPPHIRE or required under applicable law.

 

5. Spare Parts and Repair Information (Where Applicable)

SAPPHIRE is committed to supporting the longevity of its products and to enabling reasonable end-user maintenance and repair.

5.1 Basis on which this section is provided

There is no general statutory obligation requiring SAPPHIRE to provide repair services, spare parts or repair documentation for every product. As at the date of this policy, SAPPHIRE graphics cards, mainboards and barebone systems (including mini PCs) are not among the product categories subject to mandatory reparability or spare-parts requirements under applicable European Union product legislation, including the product categories listed under the EU Right to Repair Directive. Accordingly, except where such legislation applies to a particular product, any spare parts and repair information described in this section are made available by SAPPHIRE on a voluntary commercial basis and may vary by product model and region.

SAPPHIRE recognises that the scope of European Union reparability and spare-parts legislation may expand over time to include further product categories. Where applicable European Union product legislation comes to impose repair or spare-parts obligations for a given product, SAPPHIRE will comply with those requirements for the products concerned.

5.2 Repair information SAPPHIRE will make available

Where applicable to a specific product model — as part of SAPPHIRE's commercial service offerings, or where required by applicable European Union product legislation — SAPPHIRE will make available product-specific information regarding reparability, compatible replacement parts, estimated costs (where applicable), ordering procedures for available spare parts, and appropriate repair or maintenance instructions. Such repair and maintenance instructions are provided by SAPPHIRE on request rather than published in full, except where applicable regulation mandates public access or alternative distribution methods. To request the instructions and recommended spare parts for an eligible product, please contact the SAPPHIRE customer service team. Any applicable technical limitations, compatibility requirements or restrictions relating to those repairs or spare parts will be clearly identified.

5.3 Effect on this Commercial Warranty

Using SAPPHIRE-recommended spare parts in accordance with the instructions provided (including any handling, torque and electrostatic-discharge precautions) does not by itself invalidate this Commercial Warranty. The effect of repairs, maintenance and replacement parts on warranty coverage is governed by Section 4, and nothing in this section limits or affects your statutory consumer rights.

 

6. Software and Firmware Updates

For products containing digital elements, SAPPHIRE will provide software and firmware updates necessary to maintain product conformity for the period required by applicable law or, where specified, for the minimum period stated on the applicable product page.

These updates may include:

  • VBIOS updates;
  • security updates;
  • compatibility improvements;
  • stability enhancements; and
  • functionality updates.

SAPPHIRE will not intentionally reduce the advertised functionality or performance of the product through conformity-related software or firmware updates.

Where a software or firmware update is expected to have a material impact on product performance or functionality, SAPPHIRE will, where reasonably practicable, provide clear information regarding that impact before installation and, where technically feasible, provide the customer with a choice as to whether to install the update.

 

7. Warranty Extensions

Unless expressly stated by SAPPHIRE, SAPPHIRE does not provide warranty extensions.

Any warranty extension offered by a retailer, reseller or distributor is a separate agreement between the customer and the provider of that extension. Such warranty extensions are administered solely by the organisation offering them and are not the responsibility of SAPPHIRE unless expressly stated otherwise.

 

8. Warranty Repairs and Replacements

Where SAPPHIRE repairs or replaces a product under this Commercial Warranty, replacement products or replacement components may be new, refurbished or reconditioned, provided they offer equivalent performance, reliability and functionality.

Any repaired or replacement product will remain covered for the remainder of the original Commercial Warranty period or for any additional period required under applicable law.

 

9. Changes to this Policy

SAPPHIRE may update this Commercial Warranty & RMA Policy from time to time.

Any changes will apply only to future purchases and will not affect Commercial Warranties already in force, except where required by applicable law.

 

10. Regional Information

This Commercial Warranty & RMA Policy applies to products sold within the European Union.

Commercial warranty terms for products sold outside the European Union may differ in accordance with local laws and regional business practices.

Products specifically marketed or sold for industrial, blockchain or cryptocurrency mining applications may be subject to separate warranty conditions. Customers should consult their retailer or reseller for details.

Certain SAPPHIRE products may become subject to additional repair obligations under future European Union product-specific legislation. Where applicable, SAPPHIRE will comply with those legal requirements.

If you have any questions regarding this Commercial Warranty & RMA Policy or wish to make a warranty claim, please contact the retailer from whom the product was purchased or visit the SAPPHIRE Support Centre.

Customer Support Centre: https://www.sapphiretech.com/en/cs_consumer

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